Terms & Conditions

Pricing & Payment

All prices on the Tim Webber online store are given in New Zealand Dollars and exclude delivery costs.
We accept payment by credit card (MasterCard and VISA). 
Tim Webber uses the DPS Payment Express Payment Gateway for its online credit card transactions. DPS processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service. 
  • Payments are processed in real-time
  • Tim Webber does not have access to your full card number, this credit card payment is secured by DPS
  • DPS have bank grade security. All transaction details are stored in their PCI-DSS compliant Data Centre
  • DPS Payment Express Software is certified with over 200 banks globally
Visit www.paymentexpress.com for more info on online credit card payments.

Please note Tim Webber online store has no control over any customs or import duties that could be levied when the package reaches your destination country and for which you will be liable. Please see the shipping section for more information about delivery costs and delivery dates.
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Availability

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available or if the lead time has changed, due to unforseen circumstances. In this case we will do our best to fulfil the order, cancel the order or help in any other way we can.
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Online Process

We must receive payment in full before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Items will then be dispatched once payment has been received. For more information regarding delivery dates and times please refer to the shipping section below.
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Cancellations

Once an order has been placed you are unable to cancel or alter the order. 
All products which are imported into NZ (Axolight Light, AND Light, Bensen, Lema, Manerba, Hem, Ondaretta & Audo) have a strict no cancellation policy. 
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Content Accuracy

We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.
Prices on site are current at time of display and subject to variation without notice. We will do our best to display accurate descriptions and pricing, but are unable to warrant that the product descriptions or other content of the web site is accurate, complete, reliable, current or error free. We reserve the right to be able to cancel or withdraw an order made online whereby the pricing or information is not accurate or the product has been added to the online store in error. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the products on this website.

Privacy & Security

We are committed to protecting our customer’s privacy. Tim Webber will never distribute any personal information to third parties under any circumstance, including those who subscribe to our mailing list. The information we collect is used solely to process your order and stay in touch with you.
Joining the Tim Webber mailing list is optional, although recommended. It will allow us to keep you up to date with the latest info including what’s new in store. If you have signed up to our mailing list and would like to unsubscribe simply email us with unsubscribe in the subject area, and you will be removed immediately.