Delivery

New Zealand Orders

At Tim Webber, your premium furniture and lighting pieces are delivered with the highest standard of care from our warehousec to your home.
We deliver furniture throughout New Zealand using a trusted network of carriers. Most areas are covered directly, and for more remote destinations we work with specialist freight partners to ensure your order reaches you safely.
Delivery Costs
Delivery costs are typically calculated as flat rates based on location and service level. Additional charges may apply for:
  • Rural or remote locations requiring special coordination
  • Oversized items requiring specialist handling
  • Same-day or expedited delivery requests
  • Complex installations or difficult access situations
Exact delivery costs will be quoted at the time of purchase and confirmed before processing your order.
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Timeframes

Lead times apply to most products as specified on the product page.
In-stock products are dispatched within two business days. For made-to-order or imported items, our dispatch team will get in touch once they are nearing completion to arrange a suitable delivery time.
New Zealand Nationwide
  • Auckland Metro: 1-2 business days
  • North Island: 2-5 business days
  • South Island: 3-7 business days
  • Remote/Rural Areas: 3-9 business days
(additional coordination fees may apply)
Collection Alternative
While delivery is our preferred method to ensure proper handling, showroom collection can be arranged by special request for suitable items.
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Australian Orders

Most products have lead times noted on their product pages. Please allow an additional 5 – 10 working days for delivery of smaller items, and 3 – 5 weeks for larger furniture items, on top of the specified lead time.
Delivery timeframes may vary depending on sea freight schedules. This does not include the time that may be required for customs clearance.
Tim Webber has no control over any customs or import duties that could be levied when the package reaches your destination country. You are solely liable for these charges. All deliveries require a signature due to the nature and value of our products.
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Delivery Service

White Glove Delivery Standard
Our standard premium white glove service includes:
  • Scheduled delivery appointments at your convenience
  • Professional handling by trained delivery specialists
  • Placement in your desired room upon request
  • Complete assembly and installation (furniture only - lighting installation not provided)
  • Removal of all packaging materials
Same-Day & Expedited Delivery Same-day delivery available within Auckland (additional charges apply). For time-sensitive deliveries, discuss requirements early in the ordering process.
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Important Requirements

Access: Ensure adequate doorways, stairwells, elevators, access paths, and delivery vehicle parking. Provide delivery address for parking arrangements. Tim Webber cannot accept responsibility for items that cannot be delivered due to undisclosed access limitations.
Attendance: Someone 18+ must be present to sign for delivery.
Inspection: Please inspect packaging upon arrival before signing for delivery. If packaging appears damaged, please do not sign for the delivery. This allows us to file immediate claims with our shipping partners and arrange prompt resolution.

Returns

General Returns

If your order isn’t quite right, we’d love to hear from you to see how we can help. Please note that we’re unable to offer returns or cancellations for change-of-mind purchases.
Items must be returned in the same condition as when they were delivered, with all original packaging intact. We cannot accept returns for items that have been used, damaged, or show signs of wear and tear.
All postage costs for exchanges are the responsibility of the customer. Replacement items will only be dispatched once the additional postage costs are received.
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Sale Items

All sale items are final. No returns or exchanges will be accepted.
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Made to order + custom orders

All made to order and custom orders are final and cannot be cancelled once placed.
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Faulty & Damaged items

In the rare case your furniture is delivered damaged, please let us know as soon as possible by emailing us at info@timwebberdesign.com with photos. Note damage with the delivery team on arrival. We work case-by-case to find the best solution, which may include repair, replacement, or refund depending on the specific situation.
Items damaged after delivery cannot be accepted as faulty.

Subject to stock availability, we will exchange items that are damaged, provided they are returned within 7 days of receipt. If the replacement item is not in stock, normal lead times will apply.
Faulty items will be inspected once returned. Please note, items damaged or used after delivery can’t be accepted as faulty. If we have a replacement in stock, we’ll send it to you right away. If a replacement isn’t available, you can choose between a refund or a credit note. Both will include the value of the item and any shipping costs you paid.