If your order isn’t quite right, we’d love to hear from you to see how we can help. Please note that we’re unable to offer returns or cancellations for change-of-mind purchases.
Items must be returned in the same condition as when they were delivered, with all original packaging intact. We cannot accept returns for items that have been used, damaged, or show signs of wear and tear.
If you change your mind, we can offer store credit equal to the purchase value (excluding shipping).
All postage costs for exchanges are the responsibility of the customer. Replacement items will only be dispatched once the additional postage costs are received.
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Sale Items
All sale items are final. No returns or exchanges will be accepted.
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Custom Orders
All custom orders are final and cannot be cancelled once placed.
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In the rare case your furniture is delivered damaged, please let us know as soon as possible by emailing us at info@timwebberdesign.com with photos. Note damage with the delivery team on arrival. We work case-by-case to find the best solution, which may include repair, replacement, or refund depending on the specific situation.
Items damaged after delivery cannot be accepted as faulty.
Subject to stock availability, we will exchange items that are damaged, provided they are returned within 7 days of receipt. If the replacement item is not in stock, normal lead times will apply.
Faulty items will be inspected once returned. Please note, items damaged or used after delivery can’t be accepted as faulty. If we have a replacement in stock, we’ll send it to you right away. If a replacement isn’t available, you can choose between a refund or a credit note. Both will include the value of the item and any shipping costs you paid.